Privacy Policy for Golden Hour Studios
Golden Hour Studios ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our site and use our services. This Privacy Policy outlines how we collect, use, and protect your personal information. This policy is effective immediately.
Information We Collect
We collect several types of information from and about users of our site, including:
- Personal Information: This includes information that can be used to identify you, such as your name, postal address, email address, phone number, and any other information you voluntarily provide to us, for example, when you book a photography session, subscribe to our newsletter, or contact us through our site.
- Payment Information: When you make a purchase, we collect payment information such as credit card details or other financial account information. This information is processed through secure third-party payment processors, and we do not directly store your full payment card details on our servers.
- Usage Data: We automatically collect information about your interaction with our site, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar tracking technologies to collect this information.
- Photographs and Media: When you engage our photography services, we collect photographs, videos, and other media created during the sessions. We may also collect information about the subjects in the photographs.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To provide you with our photography services, including scheduling sessions, taking photographs, editing photos, and delivering final products.
- Customer Support: To respond to your inquiries, provide customer support, and resolve any issues you may have.
- Communication: To communicate with you about your bookings, send you updates about our services, and inform you about promotions or special offers (with your consent, where required by law).
- Payment Processing: To process payments for our services.
- Improving Our Site: To analyze usage data and improve the functionality and user experience of our site.
- Marketing: To personalize your experience on our site and deliver content and product offerings relevant to your interests, including targeted offers and ads through our site and third-party websites (with your consent, where required by law).
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Security: To protect the security and integrity of our site and our business operations.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements. Photography session content can be stored indefinitely for archival purposes unless you request otherwise.
Sharing Your Information
We may share your personal information with:
- Service Providers: We share information with third-party service providers who assist us with payment processing, data analytics, email marketing, hosting, and other business operations. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
- Legal Authorities: We may disclose your information to law enforcement or other government agencies if required by law or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
- Other Users: With your consent, we may share your photographs and related information on our online platform or for marketing purposes.
Your Rights
You have certain rights regarding your personal information, subject to applicable law. These rights may include:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at 22 Oak Street, Suite 300, Los Angeles, California, 90015, United States. We may require you to verify your identity before processing your request.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include implementing physical, technical, and administrative safeguards. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
Children's Privacy
Our site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at 22 Oak Street, Suite 300, Los Angeles, California, 90015, United States, and we will take steps to delete the information.
International Data Transfers
Your personal information may be transferred to and processed in countries outside of your country of residence, which may have different data protection laws than your country. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our site and update the effective date. Your continued use of our site after any such changes constitutes your acceptance of the new Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Golden Hour Studios
22 Oak Street,
Suite 300,
Los Angeles, California, 90015
United States